I want to cancel a contract within 14 days

  • 2 October 2020
  • 1 reply

This is by far the worst experience I have had with a company. I ordered a phone over a week ago, wasn’t made aware it was out of stock and have so far one vague email with no signs of when it may be due in. I have tried to contact via the phone, its shut, the chat bot is useless and the website is an abomination to navigate, one dead post to another about terrible service. Can someone please contact me with a simple solution to cancel before the contract starts, I no longer want anything to do with this company  and have ordered a phone elsewhere

1 reply

Userlevel 4
Badge +6

Hi @Tubbietech, you mentioned a chat bot, but have you tried contacting our Live Chat team?

You’ll need to be using a desktop or laptop, rather than a mobile device.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.


Thank you,