I want to cancel my contract

  • 24 October 2019
  • 1 reply

I wish to terminate my contract 


1 reply

Userlevel 6
Badge +6

Hello @Pickers,


I’m sorry to hear you’re thinking of cancelling your contract.


If you’re on a SIM-only plan, you can submit a 30-day disconnection via the iD app or account.

You don’t need to contact us for this. If you select,  Yes to keeping your number, you’ll get a PAC code.


You can also text PAC to 65075 to get a PAC code sent directly to you via text. 

Simply use the PAC code to cancel your account.


A final bill will be produced within 24-hours of the disconnection completing and we’ll take this via Direct Debit 14-days after (or you can pay manually via the app/account if one isn’t active).


You can also text STAC to 75075 to get a STAC code. Give that code to your new network provider if you’re not keeping the number and want to cancel the service as soon as you’ve joined a new provider. They will process a cancellation for you and we’ll produce your final bill as above.


If however, you’d like to speak to someone regarding the disconnection, simply give us a call, message us via Live Chat or Social Media, or email us over on communitysupport@idmobile.co.uk