Question

Invalid PAC Code

  • 18 May 2020
  • 1 reply
  • 9 views

I have tried to obtain a PAC code to switch provider. However, the one I am being provided with starts with LEB? It should start with VT I was told. I cannot contact customer support about this and my new provider won’t accept this.


1 reply

Userlevel 3
Badge +2

Hi @haelps 

Welcome to the iD Community.

Please contact our Live Chat team who are able to assist with account related support.  

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause.

Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

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