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No option to cancel my account

  • 15 October 2020
  • 4 replies
  • 19 views

I want to cancel my account ASAP but I do not have the option since there is no way to speak live with any of the assistants, nor can I do that through a phone or email.

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Best answer by Mohammed 17 October 2020, 12:25

Hello @AgneZai,

Have you tried logging into your iD app/account?

You should be able to click My Account > End my plan to cancel

 

Alternatively, you can cancel by:

Requesting a PAC code and using it (text PAC to 65075)

Requesting and using a STAC code (text STAC to 75075).

 

STAC is used if you do not want to keep the number, whereas PAC is if you wanted to keep the number.

In either case, give the code to your new network.

 

Let us know if you still need help.

 

Mohammed

 

 

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4 replies

Userlevel 7
Badge +9

Hello @AgneZai,

Have you tried logging into your iD app/account?

You should be able to click My Account > End my plan to cancel

 

Alternatively, you can cancel by:

Requesting a PAC code and using it (text PAC to 65075)

Requesting and using a STAC code (text STAC to 75075).

 

STAC is used if you do not want to keep the number, whereas PAC is if you wanted to keep the number.

In either case, give the code to your new network.

 

Let us know if you still need help.

 

Mohammed

 

 

I don’t want to keep my number I already have a new card and number but I want to cancel my current ID mobile account, therefore I do not need PAC or STAC

Also, I already lost the old number between moving and cannot text from that card.

Userlevel 6
Badge +8

Hi @AgneZai 

We’ve sent you a private message just now so that we can help you further with that.

Simply click on your profile icon in the top right, then go to your private messages.

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