I want to cancel my account ASAP but I do not have the option since there is no way to speak live with any of the assistants, nor can I do that through a phone or email.
Best answer by Mohammed
Have you tried logging into your iD app/account?
You should be able to click My Account > End my plan to cancel
Alternatively, you can cancel by:
Requesting a PAC code and using it (text PAC to 65075)
Requesting and using a STAC code (text STAC to 75075).
STAC is used if you do not want to keep the number, whereas PAC is if you wanted to keep the number.
In either case, give the code to your new network.
Let us know if you still need help.