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Question

PAC Code error


KrisG1
Community Member

Hi,

 

I am trying to get a PAC code from my ID PAYG sim to transfer to EE.

 

I have tried this several times but I only get “Hi, something went wrong with your request” texts from ID.

How do I solve this so I can actually get my PAC code.

 

Thanks

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2 replies

  • New
 Contributor
  • 1 reply
  • April 8, 2020

I am exactly the same, I think I am going to return my phone and switch back to EE there is no customer service at all


KrisG1
Community Member
  • Author
  • Community Member
  • 0 replies
  • April 9, 2020

Think I found the problem. I had to update my date of birth and other details in my account/personal details first, then I text PAC and then my DOB in the form DD/MM/YY to 65075 and got sorted !

Turns out I can’t transfer a PAC code from iD mobile to EE though, as they are under the same umbrella!

Hope that helps.