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PAC code invalid


  • Community Member

 I received a PAK code  but it is not being recognised by my new provider.  They advise it is invalid. I got the PAC issued from Id on 30/11. I have tried several times to use, vodafone say you need to resolve.  I need this sorted now as now paying for new contract.

Best answer by Michelle H

Hi @harker.ma 

 

We cannot move an iD Mobile number from one account to another, number ports can only ever be done when you’re switching from another network. 

You would always be advised, to do an upgrade on an existing number you had if you’re looking to retain a number yet enter a new contract or change your tariff etc. 

 

Michelle

iD Mobile 

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12 replies

  • Author
  • Community Member
  • 0 replies
  • December 2, 2020
Tree wrote:

 I received a PAC code  but it is not being recognised by my new provider.  They advise it is invalid. I got the PAC issued from Id on 30/11. I have tried several times to use, vodafone say you need to resolve.  I need this sorted now as now paying for new contract.

 


  • Author
  • Community Member
  • 0 replies
  • December 2, 2020

I have the same issue.  Posted question yesterday but still no response.

Please ID mobile can you help?  Live chat not working.


  • Author
  • Community Member
  • 0 replies
  • December 2, 2020

I have the same issue.  Posted question yesterday but still no response.   Need to transfer and not be charged for another months service.  I requested Pac code on 30/11, it is invalid, like many others have received.

Please ID mobile can you help?  Live chat not working.


  • Author
  • Community Member
  • 0 replies
  • December 2, 2020

I have the same issue.  Posted question yesterday but still no response.   Need to transfer and not be charged for another months service.  I requested Pac code on 30/11, it is invalid, like many others have received.

Please ID mobile can you help?  Live chat not working.


  • Author
  • Community Member
  • 0 replies
  • December 2, 2020

 Posted question yesterday but still no response.   Need to transfer and not be charged for another months service.  I requested Pac code on 30/11, it is invalid, like many others have received.

Please ID mobile can you help?  Live chat not working.


  • Author
  • Community Member
  • 0 replies
  • December 2, 2020

I have the same issue.  Posted question yesterday but still no response.   Need to transfer and not be charged for another months service.  I requested Pac code on 30/11, it is invalid, like many others have received.

Please ID mobile can you help?  Live chat not working.

 


  • Author
  • Community Member
  • 0 replies
  • December 5, 2020

Still no response

 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • December 7, 2020

Hello @Tree,

I’ll send you a PM now so we can try to get you the correct PAC code.

 

Mohammed


harker.ma
Community Member
  • Community Member
  • 0 replies
  • February 3, 2021

How do I get support to port my I'd number to a new I'd contract. PaC isn't being recognised and I'm frustrated.


Michelle H
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • Answer
  • February 3, 2021

Hi @harker.ma 

 

We cannot move an iD Mobile number from one account to another, number ports can only ever be done when you’re switching from another network. 

You would always be advised, to do an upgrade on an existing number you had if you’re looking to retain a number yet enter a new contract or change your tariff etc. 

 

Michelle

iD Mobile 


  • Community Member
  • 0 replies
  • February 8, 2021

I recently did the same switching to a different network but when i try to enter the PAC from ID my new network says the code is invalid any help would be appreciated 

Thanks 


Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • February 9, 2021

Hi @noobatron,

 

We’ll send you a private message now to get the ball rolling on getting you a functional PAC code.

 

Will