PAC codes and closing bill

lorrainp wrote:

Hi,

I have just ported my number from Vodafone to ID Mobile, on a 30-day rolling SIM only deal. I now want to port out to Virgin (EE) as the signal is too bad in my area.

1. 13 days into my ID contract, and 6 days after my number port, I have just requested a PAC through the ID Mobile app. The PAC arrived from ID but it is the same PAC as I received from Voda, with an expiry date in 16 days' time (even though it says "this code lasts 30 days")- is this right? Surely I should have a new PAC from ID??
2. The message I received from ID with the PAC says that my bill will be £7.79 if I were to port today. My plan is £5 a month, and my first DD hasn't gone out yet, so that accounts for the first £5, but what is the other £2.79? There are no additional out-of-plan charges shown on my account so far, and I am fairly sure I've not incurred any additional charges.

Hello @lorrainp,

That's a very odd one here.

What happens when you text PAC to 65075

Are you given a different code or the same code you used to port in?

I would also believe that you'd get a new PAC code from us. Our PAC codes usually begin with VTM.
It would also be a new 30-days from when it was generated, not continue from the old one.

It looks like the PAC is charging for 30-days notice and so the additional £2.79 covers the remainder of the days making up 30-days from when it was requested.

Could you try sending the text and let us know what happens?

Mohammed

Thanks Mohammed.

Text just sent as suggested. I received a text back from ID with the exact same PAC (VUKxxxxxx), dates and bill amount as earlier. ☹️

Regarding charging 30 days notice - is that what it's supposed to do?

Just closing this one out. I followed Mohammed's instructions and received a new PAC code. Ported out smoothly and received the correct bill (no charges after my port-out date) at the end.

That's for the update @lorrainp, we're glad everything was sorted in the end. :)

Ryan

Send me a New PAC code, please.  My contract ends tomorrow and I am joining another provider tomorrow.

 Thank you 

Jude Ebere Eze

Hi @Jude Ebere Eze 

I have answered your question on a previous post uploaded.

Thanks 

Aklima