I cancelled my contract on 25/06/20 and have been charged twice since then once on the 9/07/20 and again on 22/07/20 and am unsure to why
Solved
Still being charged after cancelling contract
Best answer by Ryan D
Hi
When you request a cancellation, we require 30-days notice. This means that any bills due within those 30-days will be taken as normal. Then, after the 30th day, a final bill is issued which brings together any additional usage within the last month, along with a charge for part of the current billing month.
Ryan
This topic has been closed for replies.
This has also happened to me after I confirmed with you guys *twice* using the live chat, that once I paid my final bill after using my PAC code, I could cancle my direct debit. Which I did. I now have a credit company chasing me, when I had no idea I should still owe you anything?! With no email from you guys to even notify me?!My credit rating on Expedia has dropped 100 points due to this. I would like to know why this has happened and details of your ombudsman should you not be able to resolve it.
Hi
When you request a cancellation, we require 30-days notice. This means that any bills due within those 30-days will be taken as normal. Then, after the 30th day, a final bill is issued which brings together any additional usage within the last month, along with a charge for part of the current billing month.
Ryan
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