Question

Trying to cancel contract for number

C
Rank

Hi,

 

I’ve tried every method you offer to cancel the pay monthly contract for 07853652798 and no luck. I even sat on chat for 40 minutes with no response.

Please advise as I’d like to cancel this contract asap.

Chris.

3 replies

P
Rank
Userlevel 4
Badge +2

Hi @ceetronic 

Welcome to iD Community.

Sorry to hear you want to leave us.

Please confirm how you want this account to be cancelled? and the method you used to cancel eg. Request PAC, Request STAC, End your iD mobile contract.

This will help us identify the reason it may not have worked.

Alternatively, you will need to contact our Live Chat team are available for account related support, as this would be the quickest way.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Thanks, 

Pearl

 

I request not to message me directly, as this is currently not being monitored.
C
Rank

Hi Pearl,

I tried the links for ending the contract but some of the links are broken or do not work.

It seems a lot of people are having the same issues.

I tried the online chat but gave up as each time the login session expired.

 

This contract ends this month and I don't want to continue paying beyond that.

 

Please advise how I can do this ?

 

 

Regards, Christian.

A
Rank
Userlevel 3
Badge +5

Hi @ceetronic 

Please contact Live Chat team to cancel. 

This is the recommended method of cancellation if you have tried the other methods and failed. 

Regards

Aklima

 

Please do not message me directly, as this is currently not being monitored.

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