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Trying to cancel, going in circles

  • 17 November 2020
  • 1 reply
  • 17 views

This is beyond frustrating. I have been trying since Saturday to cancel this plan which I an still with in the cooling of period. I've been going in circles with no human chat agent a available, can't cancel on app as it says I need to chat to ID, phone call is load of rubbish that I am already aware of. So frustrating. I just want out of this sim only 30 day rolling contract.

PS: even posting this question is proving to be a challenge! 

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Best answer by Ryan 23 November 2020, 15:09

Hi @Fanjum78,

I’m sorry to hear that you couldn’t get through to our Live Chat Team. We will send you a PM now so that we can process the return for you.

Ryan

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Userlevel 7
Badge +9

Hi @Fanjum78,

I’m sorry to hear that you couldn’t get through to our Live Chat Team. We will send you a PM now so that we can process the return for you.

Ryan

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