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Trying to cancel my contract for months

Frustrated24
Community Member

hello

 

I have had a stressful experience with ID/3.

 

I do not use the phone and I want to cancel this contract.  I do not receive any paperbills, as I have not used the phone - account for over a year - unable to trace any of my login details.

Please please can someone call me or contact me so to avoid paying another month.  I have just been cut off from their collection agency ‘cars’ 2X today and still no resolute!!

 

Best answer by Frustrated24

Hello

 

this still does not allow me to retrieve my personal messages from your colleague.


 

 

plesse 

can someone call me or ?? 

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    This topic has been closed for replies.

    7 replies

    A
    iD Mobile Employee
    • Aklima R
    • iD Mobile Employee
    • 1139 replies
    • April 6, 2020

    @Frustrated24 

    I have sent you a private message with some more information.

    Thanks

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Frustrated24
    Community Member
    • Frustrated24
    • Author
    • Community Member
    • 0 replies
    • April 6, 2020

    How do I access this message as I do not have use or the phone please 

    A
    iD Mobile Employee
    • Aklima R
    • iD Mobile Employee
    • 1139 replies
    • April 7, 2020

    @Frustrated24 

    You just need to click on your profile. 

    You will see the private messages on there. 

    If you have any problems please let me know. 

     

    Thanks

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Frustrated24
    Community Member
    • Frustrated24
    • Author
    • Community Member
    • 0 replies
    • Answer
    • April 7, 2020

    Hello

     

    this still does not allow me to retrieve my personal messages from your colleague.


     

     

    plesse 

    can someone call me or ?? 

    A
    iD Mobile Employee
    • Aklima R
    • iD Mobile Employee
    • 1139 replies
    • April 8, 2020

    Hi @Frustrated24 

    Have you received an email to state you have received a private message? 

    If so, these messages can be accessed via the link on the email. 

     

    Thanks

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Frustrated24
    Community Member
    • Frustrated24
    • Author
    • Community Member
    • 0 replies
    • April 8, 2020

    Yes

    i had a live convo but was told to try again as your colleague could not deal but have tried 3x since & saying closed - ??

    P
    iD Mobile Employee
    • Pearl M
    • iD Mobile Employee
    • 1428 replies
    • April 27, 2020

    Hi @Frustrated24 

    I’ve sent you a direct message with further information.

    Pearl

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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