Trying to leave

  • 30 July 2020
  • 1 reply

Userlevel 1

I have received the sim card but am now trying to cancel via the myID website seeing as i can now register. But i get the following error message when trying to end mobile plan. 

“Invalid Request, Validating the request has been failed with CMP6 details”

Please advise i feel like this is impossible with not being able to call a customer services line. Most other providers appear to be ok handling queries.  I will not be happy if i am now debited for this. This is just to cancel a sim only plan within the cool off period. It shouldn’t be this difficult. 

1 reply

Userlevel 6
Badge +8

Hey there @Ht2002 

We’ve just reached out to you now via private message so that we can help get any SIM of yours purchased for you.

Check back with us there and we’ll get this sorted.