Unable to cancel account - invalid request

  • 18 November 2020
  • 1 reply

I am trying to cancel my account, but have been unable to do so through the “My account” section on the website.


I have navigated to: My account → Thinking of leaving? → Switch or Cancel Now → End your iD mobile plan


However, I get this error each time: “Invalid Request, Validating the request has been failed with CMP6 details”


I have also tried the other cancellation options like “Leave and take my number (PAC)” but the same thing happens.


Can anyone help?


1 reply

Userlevel 7
Badge +9

Hi there @alexlondon2020 

Have you since spoken to our Live Chat Team to request a disconnection?

If not, let us know and we’ll send you a private message so that we can help you with a disconnection request from our side if needed.