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Bill capping: all you need to know

  • 1 October 2018
  • 2 replies
Bill capping: all you need to know
Userlevel 8
All UK network providers must offer bill capping, according to a piece of legislation that came into effect on 1 October 2019. But guess what? iD has been offering it from day one. Here’s how it works.

What is bill capping?

It lets you cap your monthly spend on your bill so you can avoid any nasty shocks. That way you can spend up to an amount that works for you.

How does bill capping work on iD?

1. You can choose an out-of-plan spend cap between £0 and £25 when you get a new plan.

2. We won’t charge you more than your cap, even if you use up all your data allowances. That way you’re free to have fun with a little more peace of mind, minus any nasty surprises.

3. Change your cap at any time. You can do this using the iD Mobile app or My Account online.

I want to view and change my current cap

It’s easy, login to My Account or your iD Mobile app and follow these simple steps:

1. Select ‘My Services’ from the bottom menu.

2. To adjust your cap, select ‘Edit my capped limit’.

3. Move the slider to the capped limit you want.

4. If you’ve reached your capped limit, you can move the slider right to increase it.

5. Confirm that you’re happy with your chosen capped limit. Easy peasy.

What happens if I reach my capped limit?

1. If you run out of your allowance and keep using it, you will be charged out-of-plan rates until you reach your capped limit.

2. Once you reach your capped limit, you won’t be able to do anything you would be charged for, like international roaming, sending picture messages and premium rate calls. That way you won’t spend more than you originally planned to.

3. You can still use any allowances you have left. You can also buy add-ons for extra minutes and data, or increase your cap (up to your credit limit) at any time.

And that’s it from us. Do you have any more bill capping questions you want answered? If so, then jot them down in the comments below.

2 replies

please could you explain what I have used my cap allowance for

Userlevel 4
Badge +2

Hi @Waxman 

Welcome to the iD Community.

Please contact our Live Chat team who are able to assist with account related support.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause.

Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.