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Bill capping: all you need to know

  • October 1, 2018
  • 2 replies
  • 4939 views
Bill capping: all you need to know
iD Mobile
iD Mobile Employee

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    2 replies

    W
    Community Member
    • Waxman
    • Community Member
    • 0 replies
    • May 25, 2020

    please could you explain what I have used my cap allowance for

    P
    iD Mobile Employee
    • Pearl M
    • iD Mobile Employee
    • 1428 replies
    • May 26, 2020

    Hi @Waxman 

    Welcome to the iD Community.

    Please contact our Live Chat team who are able to assist with account related support.

    They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

    We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause.

    Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available.

    No need to refresh the page, this will happen automatically.

    Let us know how you get on.

    Thanks,

    Pearl

     

     

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