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How can I cap my plan?

  • November 18, 2018
  • 3 replies
  • 371 views
Lesleypat
Community Member
Please help! I urgently need to use my phone. We have a family member who is terminally ill. Message today says I have used 100% of my cap. Can't log in to account and can't access via app. No chat available as it says closed as does the 7777 telephone number.

Best answer by Phil H

Hi Lesleypat, we're sorry to hear of your personal circumstances. You can change the cap on the app or website but if you're not able to get access you can reset your password here

https://my.idmobile.co.uk/web/cpw/forgot-username/-/forgot/forgotpassword

-Phil
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3 replies

Phil H
iD Mobile Employee
  • Phil H
  • iD Mobile Employee
  • 411 replies
  • Answer
  • November 19, 2018
Hi Lesleypat, we're sorry to hear of your personal circumstances. You can change the cap on the app or website but if you're not able to get access you can reset your password here

https://my.idmobile.co.uk/web/cpw/forgot-username/-/forgot/forgotpassword

-Phil
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Aboobk
Community Member
  • Aboobk
  • Community Member
  • 0 replies
  • September 29, 2020

Hi, 

My question is:-  Why is it so difficult to change my capping? I have tried so many times to change my capping, but ending up being charged extra £5.00 in my bill……. I don’t want this extra  charge in my bill any more.

Please let me know how to stop this……. Thank you

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • September 30, 2020

Hello @Aboobk,

Have you actually completed the capping change in the iD app?

Please note that changing the cap does not remove charges already incurred from previous months.

Can you confirm you have updated the cap in the app/account?

 

Mohammed

 

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