Capping is a feature is on all iD plans.
*As of the 1st October 2018, we have updated our capping policy, so that you can now cap at £0. For more details on this update and further information on Bill Capping click here.
It puts a capped limit on your out-of-plan spend, so you’ll never get shocked with an unexpectedly large bill.
So, if you use up an allowance and start getting charged at our out-of-plan rates, you’ll get stopped from spending any more when you reach your cap.
Your cap is automatically pre-set at £5 (or at your credit limit if your plan is older than 15 November 2017), and can be adjusted between £5 and your credit limit.
Here’s how to do this:
• Select 'Services’ from the bottom menu of the app (or ‘My Services’ if you’re in My Account.)
• Then select ‘Edit my capped limit’. You can then move the slider anywhere between £5 and your credit limit.
That’s all there is to it. And you can adjust your cap as often as you like.
If you’ve any questions or comments on Capping, let’s hear them!