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Question

getting past cap limit

  • 14 November 2019
  • 1 reply
  • 159 views
P
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I received a message saying cap reached (not sure how but that’s another topic). As I’m in South America I need to be able to use phone when necessary so how can I solve problem? Cap is already £25 so cant raise it: have made special payment of £25 but this has not appeared in account yet. 

1 reply

Kevin
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Userlevel 6
Badge +9

Hi@pollian 

Based on what you’ve told us there, you would need to raise your cap or have it raised beyond £25 in order to get any more usage over there during your current billing period.

If you’re unable to do this from your side (in the app or online) then you would need to contact us to have that extended.

If you could, please get in touch with us either through one of the following:

If you're choosing to email us, please include in your email your iD Community username, your full name, home address and postcode, mobile number, and email address.


Thanks

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