If you’ve changed your plan or upgraded in the middle of your billing cycle, your next bill will show how we’ve worked out your line rental and allowances.
Plan cost - You pay your line rental in advance, so you’ll have paid for a full month on your old plan but only used it for part of the month. And you’ll have used your new plan for the other part of the month. The amount you pay for both are worked out pro-rata.
Allowances - You retain the total allowances from your old plan, plus you get the pro-rated total from your new plan.
As stated, we charge you for your next month in advance, but when you upgrade your new plan starts straight away.
For example - let’s say your billing month runs from the 1st to the 31st and you upgrade your package on the 18th of the month.
- You will be billed for the amount of days on your current package (the 1st to the 18th)
- You will be credited the unused days on your current plan (the 19th- 31st)
- You will be charged for the remaining days of your billing month on the new plan (19th – 31st)
This could mean the bill following your upgrade might be a little higher than usual.
