Solved
0844 numbers
Today I dialled an 0844 number. I was on the call for 9 minutes. I was charged 4.99. The call advised me it would charge 7p per minute but I now see if seems to charge 40p a minute even though it is not deemed premium. Can anyone explain why I have been charged more? Even at 40p it should only be £3.60.
Best answer by Mohammed H
Hello @Rozi ,
Calls to 084 and 087 numbers are charged an iD Access charge of 45p per minute plus the charge for calling that number (that's the 7p they advised you of).
You can find this information here: https://www.idmobile.co.uk/help-and-advice/call-charges
Mohammed
View originalCalls to 084 and 087 numbers are charged an iD Access charge of 45p per minute plus the charge for calling that number (that's the 7p they advised you of).
You can find this information here: https://www.idmobile.co.uk/help-and-advice/call-charges
Mohammed
This topic has been closed for replies.
Hello @Rozi ,
Calls to 084 and 087 numbers are charged an iD Access charge of 45p per minute plus the charge for calling that number (that's the 7p they advised you of).
You can find this information here: https://www.idmobile.co.uk/help-and-advice/call-charges
Mohammed
Calls to 084 and 087 numbers are charged an iD Access charge of 45p per minute plus the charge for calling that number (that's the 7p they advised you of).
You can find this information here: https://www.idmobile.co.uk/help-and-advice/call-charges
Mohammed
Thank you for the information. The link you provided does not tell me this. There are no 45p rates listed there.
it seems this cost is genuinely hidden.
but thank you for clarifying. The maths now at least adds up.
it seems this cost is genuinely hidden.
but thank you for clarifying. The maths now at least adds up.
Hello @Rozi ,
This information when clicking the relevant section.
Since your calls relate to 084/087 numbers, you'd click "Non-Geographic to reveal this charge.
It's also at the bottom of the page.
I've attached screenshots below:
Mohammed
This information when clicking the relevant section.
Since your calls relate to 084/087 numbers, you'd click "Non-Geographic to reveal this charge.
It's also at the bottom of the page.
I've attached screenshots below:
Mohammed
Ah silly me thinking it would be under calls.
thank you for your help in this I now know
thank you for your help in this I now know
1 person likes this
Log in to the iD Community.
Not a member yet? Create an account
Please note: 'Log in with Facebook' is no longer available. If you used this service, you'll need to create a password to keep using the iD Community. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.