Skip to main content
Solved

14p charges for sms uk in september 23


I’ve just discovered the window cleaning company I called out via text in Cheshire has cost me 2x14p sms charges.  I’m on an unlimited plan.  This happened a year ago according to your community questions so I wonder why no others have spotted this on their billing this year and why it’s just me ?

Best answer by andewhite

Numbers starting +44 7700 1 are classified by iD Mobile as non-standard mobile numbers, and aren’t included in your iD plan allowances.

The number range seems to have originally been allocated to a business telephony service provider “nta.co.uk”. Mobile number portability means the number may no longer be a business services number, although still classified as such.

 

View original
This topic has been closed for comments

8 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12167 replies
  • October 11, 2023

Perhaps it was for a chargeable service, and not included in your text allowances? 

If you sent your text to something beginning 07, most likely it should have come out of your text allowance; however, there are a number of non-standard 07 numbers, excluded from iD plan allowances. 

See the online pages at non-standard-07-numbers.

 


  • Author
  • Active Contributor
  • 8 replies
  • October 12, 2023

Hi thanks for that - out of interest what is fm14 mobile and why is it a non standard so I can check in future who I text.


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12167 replies
  • October 12, 2023

A question for iD Mobile I’m afraid @John Dooley.
It seems odd to have this quite an extensive list of non-standard 07 numbers. 


  • Author
  • Active Contributor
  • 8 replies
  • October 12, 2023

Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8279 replies
  • October 16, 2023

Hi @John Dooley 

 

I’m sorry to hear you’ve been charged for texts, please could you let us know the number you’ve been charged for using?

 

Is it only this one number or multiple?

 

Tom


  • Author
  • Active Contributor
  • 8 replies
  • October 16, 2023

It’s just this company in Cheshire +44 7700 156455


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12167 replies
  • Answer
  • October 16, 2023

Numbers starting +44 7700 1 are classified by iD Mobile as non-standard mobile numbers, and aren’t included in your iD plan allowances.

The number range seems to have originally been allocated to a business telephony service provider “nta.co.uk”. Mobile number portability means the number may no longer be a business services number, although still classified as such.

 


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8192 replies
  • October 18, 2023

Hi @John Dooley,

Welcome to the Community!

We hope that @andewhite has answered your query.

If there is anything else you require assistance with, please let us know.

 

Kash