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2 line charges


Kam Kaur9
Community Member

Hi immbring charged twice 5 pounds a month and 15 pounds a month why? I have 1 line rental.  

 

390801061 is the reference 

Best answer by Tom

Hi @Kam Kaur9 

 

Do these direct debit refences have the same reference number or different ones? (Don’t post the numbers here)

 

It sounds like you may have purchased multiple accounts, it may be worth checking your emails too to check the bills.

 

Tom

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12478 replies
  • January 10, 2024

Has someone bought an iD account fraudulently in your name, @Kam Kaur9

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8484 replies
  • Answer
  • January 11, 2024

Hi @Kam Kaur9 

 

Do these direct debit refences have the same reference number or different ones? (Don’t post the numbers here)

 

It sounds like you may have purchased multiple accounts, it may be worth checking your emails too to check the bills.

 

Tom