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2 Mobile phone contracts , Can someone please make contact


Hi, Can someone please make contact regarding two mobile phone contracts we have with you for 

 

REMOVED We have upgraded the phone recently but appear to be paying for both the old and new phone currently , we were wanting to keep the old telephone number on the new phone ?

 

REMOVED - This phone I think is now out of contact and we would like to change it to a sim only deal with he same number.

 

The accounts are in the name of REMOVED

 

our contact number is REMOVED

 

 

 

Best answer by Mohammed

Hello @jrs19,

Please do not post any private account information on a public community post.

 

This is a public platform and anyone can view this topic.

 

I will get someone to PM you regarding this, as it sounds like instead of upgrading, a new contract has been purchased.

 

Mohammed

 

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4 replies

Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • June 29, 2020

Hello @jrs19,

Please do not post any private account information on a public community post.

 

This is a public platform and anyone can view this topic.

 

I will get someone to PM you regarding this, as it sounds like instead of upgrading, a new contract has been purchased.

 

Mohammed

 


  • Author
  • Community Member
  • 0 replies
  • June 29, 2020

ok thank you 


  • Community Member
  • 0 replies
  • November 2, 2020

Can someone also contact me regarding same info


Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • November 3, 2020

Hi there @Jacqueline201 

Have you purchased a new account instead of upgrading an existing one, or is your query relating to something else?

Please give us a brief summary of what you need help with and if we can’t answer it here then we’ll send a private message if need be.