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2 sim cards for the same account


I have ordered a new SIM card but it hasn’t arrived. I think however I’m being charged for this new SIM card and my old I’d mobile sim card

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12416 replies
  • August 29, 2023

Was your new iD order for a new SIM only pay monthly plan @Bigcol
Is your old iD SIM pay monthly @Bigcol?

iD say it takes 3-5 working days for your SIM to arrive - from the date of dispatch.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • August 30, 2023

Hi @Bigcol 

 

Have you ordered a new plan or upgrade?

 

Have you been given a new mobile number?

 

Tom