I bought a 30 days 50 gb sim only plan for 8 pounds a month and am within 30 days window where I can change my mind and not continue the service.
I went to the app to try and cancel and I was told I will be charged 15.10 pounds?
Need help, May be I am missing a trick here.
Cheers
Best answer by andewhite
I bought a 30 days 50 gb sim only plan for 8 pounds a month and am within 30 days window where I can change my mind and not continue the service.
I went to the app to try and cancel and I was told I will be charged 15.10 pounds?
Need help, May be I am missing a trick here.
Cheers
Even if returning in the cooling-off period, you’re still charged for the time the SIM card was connected to the iD network,
From the charge quoted, sounds like your iD SIM was connected for ~2-weeks.
+25Hi
Cancelling would not be the same as making a return (Even if you’re not physically returning anything).
We’d recommend contacting the vendor you’ve purchased from to arrange a return, if you still need assistance with this and purchased via iD Mobile, please let us know here so we can get in touch.
Tom
+26I bought a 30 days 50 gb sim only plan for 8 pounds a month and am within 30 days window where I can change my mind and not continue the service.
I went to the app to try and cancel and I was told I will be charged 15.10 pounds?
Need help, May be I am missing a trick here.
Cheers
Even if returning in the cooling-off period, you’re still charged for the time the SIM card was connected to the iD network,
From the charge quoted, sounds like your iD SIM was connected for ~2-weeks.
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