I stupidly used the wrong password once too often and got locked out. I am now in to day 9 and 9 contacts with the “customer service!” chat line. I was promised 3 to 5 days to unlock the phone yet here we are 9 days in and after yet another promise to raise a ticket and after 3 complaints being raised the latest is asking me to wait another 24 to 48 hours. The chat line team cant talk to the technical team and for some reason they are insistent i cant talk to a manager so they keep raising tickets that aren't actioned and the whole frustrating, annoying and aggravating process rolls on. Can anyone help?
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