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account still barred after paying bill

Rebecca Elizabeth
Community Member

Hi ive paid my bill and restarted my phone several times and i still cannot make calls. I need my service reinstated and its proving difficult to get any support from id mobile.

Best answer by Kash M

Hi @Rebecca Elizabeth @mlangweiler,

Welcome to the Community!

Once payment is made it can take 2-24 hours for the suspension to be lifted.

If it’s been longer than this, please let us know and we can PM you.

 

Kash

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    9 replies

    M
    New
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    • mlangweiler
    • New
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    • 1 reply
    • May 23, 2024

    You‘re not alone in that. I don’t have access, paid the bill and updated my cap. Still no access. Plus it doesn’t recognise my name. 

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • 8193 replies
    • Answer
    • May 28, 2024

    Hi @Rebecca Elizabeth @mlangweiler,

    Welcome to the Community!

    Once payment is made it can take 2-24 hours for the suspension to be lifted.

    If it’s been longer than this, please let us know and we can PM you.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gordon Palmer
    Active Contributor
    • Gordon Palmer
    • Active Contributor
    • 13 replies
    • July 19, 2024

    Why should it. take 24 hours? My previous provider could have me back online in minutes.

    Jamie Leigh
    New
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    • Jamie Leigh
    • New
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    • 2 replies
    • July 20, 2024

    Mines exactly the same paid my bill 5 hours ago and still not come back on

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • 464 replies
    • July 20, 2024

    Moral of these stories- pay your bills on time.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Jamie Leigh
    New
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    • Jamie Leigh
    • New
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    • 2 replies
    • July 20, 2024

    Moral of the story is you should mind your own business 

    Gordon Palmer
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    • Gordon Palmer
      Gordon Palmer
    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8408 replies
    • July 31, 2024

    Hi @Gordon Palmer & @Jamie Leigh 

     

    As suggested above it can take up to 24 hours for a bar to be lifted, typically faster however can take up to 24 hours.

     

    As semi suggested above by @Geluk, for an uninterrupted service our best suggestion would be to pay bills on time, the best way to do this would be having an active direct debit and funds in the account it’s linked to.

     

    Tom

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    Fay Zezino
    New
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    • Fay Zezino
    • New
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    • 1 reply
    • August 2, 2024

    Hi my account is still barred after 24hrs can someone look into this. 

    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8408 replies
    • August 8, 2024

    Hi @Fay Zezino 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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