Just a heads up, we've now introduced a new SIM activation process for 'replacement' and 'upgrade' SIMs.
Rather than having to contact customer service to activate their SIM, customers can now activate their SIM on the iD Mobile app or My Account online, if they're not registered, they can also activate their SIM here: https://my.idmobile.co.uk/web/cpw/sim-swap?
The non-registered process will require the customer to either have a valid email address registered on their iD Mobile account, or be able to receive an SMS to their iD number. This is so that we can send non registered customers a 'one time password' as a form of verification.
New SIM are activated on dispatch, so new customers don't need to go through this process. Any questions, feel free to ask.
Thanks,
Nikhil