Skip to main content
Question

add on data and minutes

  • September 1, 2023
  • 6 replies
  • 117 views

I have purchased add on minutes and data whilst in Morocco and nothing working?

This topic has been closed for replies.

6 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12344 replies
  • September 1, 2023

Unfortunately @AJ Jones, iD add-ons don’t work when you’re roaming. 

You’d need to increase the bill cap on your iD account online, to cover the out-of-plan charges for using your phone roaming in Morocco - where roaming charges are quite steep. 

 


  • Author
  • New
 Contributor
  • 2 replies
  • September 1, 2023

So I will need to then up my data cap to be able to use my add on?


  • Author
  • New
 Contributor
  • 2 replies
  • September 1, 2023

So the add ons is basically useless.


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12344 replies
  • September 1, 2023

There is no data cap when you roam in Morocco @AJ Jones

You will be charged on a per MB basis for using roaming mobile data in Morocco, but only if your iD account bill cap is high enough to allow charges.

Mobile data costs £9.60/MB in Morocco - not cheap. 

Unfortunately, any iD add-ons purchased won’t work for roaming in Morocco.


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • September 4, 2023

Hi @AJ Jones ,

Welcome to the Community!

As @andewhite advised the add-ons can’t be used in Morocco.

You’ll need to increase your cap so that we can charge you for data.

 

Kash


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • September 4, 2023

Hi @AJ Jones ,

Welcome to the Community!

As @andewhite advised the add-ons can’t be used in Morocco.

You’ll need to increase your cap so that we can charge you for data.

 

Kash