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Adult Content Filtering still active even though deactivated in iD app/dashboard

A
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Trying to access certain websites, including innocuous ones like archive.org, is blocked for me despite →

Using Chrome to access such sites sends me to https://www.three.co.uk/support/internet-and-apps/accessing-and-blocking-adult-content. 

So, how does one get around this?

 

Edit: 1) I should note, this is as of this afternoon; I’ve been with iD for three years and this is the first time I’ve had this problem. 2) This is while using 4G, not any other kind of networking like a home Wi-Fi network or whatnot.

Best answer by atcross

Problem solved: Restarting my phone resolved the issue (it’s always the simplest things, isn’t it?).

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A
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  • atcross
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  • 1 reply
  • Answer
  • January 26, 2024

Problem solved: Restarting my phone resolved the issue (it’s always the simplest things, isn’t it?).

andewhite
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  • andewhite
    andewhite
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    SteveB62
Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8225 replies
  • January 27, 2024

Hi @atcross 

 

Glad to hear a simple phone reboot helped here, please let us know if you need anything else.

 

Tom

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Alex McGregor
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  • Alex McGregor
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  • 1 reply
  • June 8, 2024

Can anyone help me out please. Turned off the adult content in settings and also turned phone on and off and still can't access adult content. I've even looked in my browser settings and can't see anything in there either.

AdrianPeterSmith
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I'm getting the same issue

P
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  • peteralston
  • Active Contributor
  • 8 replies
  • June 13, 2024

Same here, will try a reboot

P
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  • peteralston
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  • 8 replies
  • June 13, 2024
peteralston wrote:

Same here, will try a reboot

Hate it when everyone on forums says they'll get back and never do!! Anyway, a reboot actually worked for me too, weird!

F
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  • Frequentflyer
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  • 1 reply
  • June 13, 2024

Same here, tried reboot, switching off and on, customer services and nothing works.

L
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  • Lynne Ford
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  • 2 replies
  • September 20, 2024

I'm having the same issue! I shall end up cancelling my contract and going back to my old network 

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  • Lynne Ford
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  • 2 replies
  • September 20, 2024
Alex McGregor wrote:

Can anyone help me out please. Turned off the adult content in settings and also turned phone on and off and still can't access adult content. I've even looked in my browser settings and can't see anything in there either.

Tom wrote:

Hi @atcross 

 

Glad to hear a simple phone reboot helped here, please let us know if you need anything else.

 

Tom

Didn't work for me!

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8225 replies
  • September 24, 2024

Hi @Alex McGregor , @AdrianPeterSmith, @peteralston, @Frequentflyer & @Lynne Ford 

 

Sorry to hear a reboot didn’t work for you, are you sure your device settings and browser settings allow for adult content?

 

Tom

 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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