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APN Settings not accessible iPhone13 Mini

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29 replies

T
Community Member
  • TCorrin
  • Author
  • Community Member
  • 0 replies
  • July 6, 2023

I’ve sent them screen shots, as requested, to explain the problem but have not had a reply.  That was on Tuesday.  How do I get them to reply?

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8193 replies
  • July 9, 2023

Hi @TCorrin,

This has been escalated to the team and the team will be in touch as soon as possible.

If you don’t have an update within 48 hours, please get back to our PM and we will chase this for you.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
T
Community Member
  • TCorrin
  • Author
  • Community Member
  • 0 replies
  • July 9, 2023

I submitted screenshots that had been requested last Tuesday. I was told then that someone would get back to me within 48 hours, i.e. by Thursday. It is now Sunday and I have had no response. Is there a reason you’re asking me to wait until Tuesday, which will be a whole week since I submitted the screenshots?

Mohammed
iD Mobile Employee
  • Mohammed
  • iD Mobile Employee
  • 7962 replies
  • July 10, 2023

Hello @TCorrin,

If you have any further issues, please continue to contact us via PMs as we have already picked this up.

I’m marking this topic as closed as we have advised on multiple occasions that this has been picked up further.

Mohammed

 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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