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Question

Apostrophe Issue

  • September 22, 2020
  • 4 replies
  • 55 views

mikeos
Community Member

My surname has an apostrophe like many, many, many other people in the UK.

I was trying to solve an issue on ID Mobile Live Chat and the agent asked me to fill in a security form before proceeding. My name was not accepted because the apostrophe is classed as an illegal character. I was left high and dry as the agent refused to handle my problem without me clearing security first and I could not do this because of the apostrophe issue.

It was impossible to talk to a supervisor as the agent would not let me go any further until security had been cleared. I’m not blaming the agent but I really think ID should do something about this as I can’t be the only person in the UK to have an apostrophe in their name.

has this happened to anyone else? Is there any way of contacting the ID web team to rectify the problem?

This topic has been closed for replies.

4 replies

Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • September 27, 2020

Hi @mikeos,

 

What was the issue you wished to discuss with the agent?

 

Will


mikeos
Community Member
  • Author
  • Community Member
  • 0 replies
  • September 27, 2020

Apostrophes in names are not accepted in the ID Mobile security form. This really should be fixed.


MOLNEWING
New
 Contributor
  • New
 Contributor
  • 3 replies
  • September 27, 2020
mikeos wrote:

My surname has an apostrophe like many, many, many other people in the UK.

I was trying to solve an issue on ID Mobile Live Chat and the agent asked me to fill in a security form before proceeding. My name was not accepted because the apostrophe is classed as an illegal character. I was left high and dry as the agent refused to handle my problem without me clearing security first and I could not do this because of the apostrophe issue.

It was impossible to talk to a supervisor as the agent would not let me go any further until security had been cleared. I’m not blaming the agent but I really think ID should do something about this as I can’t be the only person in the UK to have an apostrophe in their name.

has this happened to anyone else? Is there any way of contacting the ID web team to rectify the problem?

 


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • September 29, 2020

Hello @MOLNEWING 

 

I’ve sent you a Private Message, can you check this.

 

Mohammed