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app not working so cant pay bill

My direct debit has failed but I can't make a payment as the app is down and now I am getting cut off!!!

Best answer by co99

Hi, have you tried the automated payment line?

7777 or from a landline (which I don’t think is free) 0333 003 7777

Should be able to call it even if restricted?

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Hi, have you tried the automated payment line?

7777 or from a landline (which I don’t think is free) 0333 003 7777

Should be able to call it even if restricted?

Thank you

+25

I’d recommend the above from @co99, however it’s worth noting that the numbers 7777 (from an iD Mobile number) and 0333 003 7777 are free to call.

Tom

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to pay the bill if my phone number is disabled and the id app is not working

Miervaldis51

+25

What do you mean your phone number is disabled?

If your services have been blocked due to missing payment, you’ll still be able to call the payment lines above.

Tom

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