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App update required?


Hi, 

 

New customer here. I downloaded the app and registered with the new number but I'm bringing my old number over. Will the app update once my new number ports or will I have to delete the app & start again?

 

Thanks everyone 

Best answer by andewhite

The iD app should just reflect the number you wanted to keep, once the switch from your old provider to iD Mobile has happened, @Scott_lov

It can sometimes take a day or two before the self-service iD app and “My iD Account” online applications show the ported number.

 

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andewhite
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  • April 30, 2024

The iD app should just reflect the number you wanted to keep, once the switch from your old provider to iD Mobile has happened, @Scott_lov

It can sometimes take a day or two before the self-service iD app and “My iD Account” online applications show the ported number.

 


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  • April 30, 2024

Thank you :)

 

Appreciate the help


Tom
iD Mobile Employee
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  • May 2, 2024

Hi @Scott_lov 

 

Thanks for the help here @andewhite.

 

Tom