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AUSTRALIA add on data not working

  • February 19, 2025
  • 3 replies
  • 50 views
EM6
New
 Contributor
  • EM6
  • New
 Contributor
  • 1 reply

I've paid £20 yesterday for add on data in Australia. It hasn't worked. I've checked roaming is on. Please can someone help with what to do. I've seen lots of questions about this already but cannot find how to make this work.

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    3 replies

    MZone
    Platinum 
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    • MZone
    • Platinum 
Contributor
    • 1224 replies
    • February 19, 2025

    Check mobile data roaming is on. Also connect to either A1 Telekom, T-Mobile, Hutchison Drei Austria networks using manual network selection rather than automatic. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    andewhite
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    • andewhite
    • Platinum 
Contributor
    • 12540 replies
    • February 19, 2025
    EM6 wrote:

    I've paid £20 yesterday for add on data in Australia. It hasn't worked. I've checked roaming is on. Please can someone help with what to do. I've seen lots of questions about this already but cannot find how to make this work.

    Alas ​@EM6, the iD Roam Beyond data-only add-on doesn’t appear to be 100% reliable - judging by other forum posts.

    If you’ve got a dual-SIM phone with eSIM capability, then a data-only eSIM with a travel plan for Australia could be a better option.

    Perhaps just ask iD Mobile for a refund. Just to add, when I’ve visited Australia, the data-only eSIM products from Soracom Mobile and GoMoWorld worked for me.

    Forum member (non-iD).
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2349 replies
    • February 21, 2025

    Hi ​@EM6 

     

    Thank you for getting in touch. 

    We are sorry to hear you are experiencing issues with roaming in Australia. 

    As per ​@MZone’s post, have you been able to manually connect to alternative networks? 

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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