Australian roam away refund please

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@dj1707.

The advisers work until 8pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”. 

Hello ​@dj1707 

Thank you for getting in touch with us here on the community. 

We are very sorry to hear you are experiencing issues with the roaming add on in Australia. We would be happy to assist you with this. 

Can you please confirm which networks are showing available and if you have attempted to connect on all of them?

Also, do you know when the add on expires? 

Thanks, 

Nat 

Hi Natalie

All the correct networks were appearing but there was no functionality when I connected to them - this appears to be a common issue looking at the forums.  I did everything on the advice page for an iPhone to try and resolve it more than once but with no joy whatsoever.  And thanks @Mzone  I did then join a live chat which told me it had resolved it but it didn’t - it’s so frustrating being 11 hours difference in time and wasting holiday trying to sort something which is clearly an issue with the supplier.  ​@Natalie W The ten days ends on 9th Feb.  I’ve had to buy a local Sim instead as ID mobile roam beyond would not work.  I have the transcript from my original live chat and my attempt to follow up the next day.  

Please can you sort a refund off my next bill ASAP

Thanks

David

Thank you for confirming. 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Nat 

Hey there ​@dj1707, we’re sorry to hear that.

Has your roaming add-on expired?

Thanks,

Tyler

Hi ​@Tyler 

No, please see above, it doesn’t expire until 9th Feb

Thanks

David

Contact live chat as per my above post to ask for a refund.