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Garythfc
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My bills are showing in both the app and online, but when I open them they are completely unreadable, does anyone know how to fix this?

 

 Thanks 

 

Best answer by Geluk

You need to install a “pdf reader” app on your phone.😅

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6 replies

Geluk
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  • October 2, 2023

You need to install a “pdf reader” app on your phone.😅

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Garythfc
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  • Garythfc
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  • 2 replies
  • October 2, 2023

Thank you 😊

Tom
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  • Tom
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  • October 3, 2023

Hi @Garythfc 

 

There appears to be an issue with PDF downloads of our bills with Apple devices recently, we’d recommend using an alternative non-Apple device for the time being if possible, or even the above from @Geluk if a PDF reader app is available.

 

Tom

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Geluk
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  • October 29, 2023
Ghafar Ali wrote:

Hello this message is about bill inquiries 

Don't jump on an existing thread; start your own.

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S
New
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I got 2 dates for billing I've paid the 29th im not paying the 14th. If you take it you can shave the phone up your arse

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8193 replies
  • December 3, 2023

Hi @Steven Vallance,

Welcome to the Community!

If you only have the one number we would only charge you on one date.

The date that you are seeing is likely the date the bill will be generated.

Please let us know what you are referring to and we can check it out.

 

Kash

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