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bill charged out of contract


TanvirAlifa A Khan
New
 Contributor

My monthly contract is £19.99

5gb internet

Unlimited minute

Unlimited text

But now finished and it charges even though i haven't used my data full

 

This topic has been closed for replies.

3 replies

TanvirAlifa A Khan
New
 Contributor

My monthly contract is £19.99

 

5gb internet

 

Unlimited minute

 

Unlimited text

 

But now finished and it charges even though i haven't used my data full


  • New
 Contributor
  • 4 replies
  • January 20, 2024

I’m guessing they have charged you for a full month, despite you only using it partially. Unfortunately I don’t think they pro-rate refunds.


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • January 22, 2024

Hi @TanvirAlifa A Khan,

Welcome to the Community!

We would still charge you the same amount even if the full data allowance was used.

If you wish to change your tariff please check your plan changes via the app.


Kash