Bill has increaded on second month...

Okay @AHawes82, there’s no telephone support with iD - it’s 100% online.

Get real-time assistance with your iD account and any billing issues using the online chat service at https://idmobile.co.uk/live-chat.

The online chat team work between 9am - 6pm at weekends (and 9am - 8pm on weekdays).

If you can’t use iD online chat, just send a private request for assistance to iD Mobile’s social media team on facebook (using Messenger) or Twitter (by Direct Message).

Any private messages on social media, left out-of-hours, get picked-up when the social media team next start work.

great, the oline support isnt great.
Ive had to go via facebook to get any kind of response!

now i have another browser so i can chat to someone, this someone isnt being that helpful either, i feel i made a huige error in going with ID mobile ;/

Hello @AHawes82,

It sounds like you may have changed your payment date.

If you change your payment date, you would incur a slightly or larger bill depending on your bill date at the time, next bill date, requested payment date.

As we need to move your bill date so that it falls in line with your payment date you requested.

This is advised at the time of the change being made.

As for the Tax you’re referring to, your line rental price agreed to will be what we charge. This price you agreed to at the point of sale is inclusive of all tax.

You said £31.99 so this will be the agreed price.

Due to billing requirements, we breakdown bills with the price first without tax and add this on after.

The total would still be £31.99.

If you view your first bill, you will see this to be the case.

If you did not change your payment date, or haven’t got an answer yet via Facebook, please let us know.

Mohammed