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Bill issue

  • September 26, 2023
  • 8 replies
  • 148 views

I can’t read my bill it’s just letters and numbers 

This topic has been closed for replies.

8 replies

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • September 29, 2023

Hi @Ethan p 2015,

Welcome to the Community!

We are sorry to hear that.

Can you please advise if you have tried to obtain the bill from the app and your account online?

Please let us know if you have an issue on both and we can escalate it.

 

Kash


  • Author
  • Helpful
 Contributor
  • 17 replies
  • September 29, 2023

It is just the same just letters and numbers 


  • Author
  • Helpful
 Contributor
  • 17 replies
  • September 29, 2023

It is on billing on the app


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • October 1, 2023

@Ethan p 2015,

Thanks for getting back to us.

Sorry did you check on a different device or browser?

We’ll need to escalate it if you are having the same issue.

Kash


Lilly Spokes
New
 Contributor
  • New
 Contributor
  • 1 reply
  • January 6, 2024

I’m currently having the same issue with my December bill. 


  • Author
  • Helpful
 Contributor
  • 17 replies
  • January 7, 2024

I just left mine and eventually after a few weeks it sorted itself out.


  • Author
  • Helpful
 Contributor
  • 17 replies
  • January 7, 2024

Update just checked my January bill and it’s unreadable November and December bills are fine it doesn’t really bother me as I am on a sim only rolling contract and can’t spend anymore than my allowances


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8484 replies
  • January 8, 2024

Hi @Lilly Spokes 

 

Have you tried a different device or browser?

 

There is an issue with some Apple devices and PDF files, we’d recommend another browser, device or a PDF viewer app.

 

Tom