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bill paid twice, how can I get a refund


Shaila Awan
Community Member

Paid bill twice accident

refund £35.00 

Thanks

This topic has been closed for replies.

3 replies

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • May 29, 2023

Hey @Shaila Awan ,

If you’ve made 2 bill payments you can either:

Leave the payment on as a credit which is simply used to pay the next bill or we can PM you here to get you a refund processed via Direct Debit.

Please let us know which you’d prefer.

Mohammed

 


Jo Millward
Community Member
  • Community Member
  • 0 replies
  • July 20, 2023

How do get a refund, July payment has come out twice £10.60.

Please help, can't or haven't had a reply


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • July 21, 2023

Hey @Jo Millward,

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed