Hi my account has been charged twice one on 24th September and one today 30th of September, i need a refund and also need a number I can call, i don't need a live chat as its a robot, i need to talk to someone or an email address to send a message
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Bill - Twice charged
Best answer by Rory C
Hi
- With your old iD Mobile SIM inserted, text PAC to 65075
- Buy a cheap Pay As You Go SIM for another network (O2, EE, Vodafone etc.) and give the PAC code from Step 1 to that network
- Once your iD Mobile number has transferred across to the new Pay As You Go SIM, text PAC to 65075 again (this time from the new PAYG SIM)
- Once you have the new PAC code, fill out this form, ensuring to use the EXISTING iD Mobile number where it says “Your existing mobile number” and your NEW iD Mobile number that you accidentally took out where it says “Your iD Mobile number”
Once you’ve done all that, your old number will transfer over to your new iD Mobile line. If you have any questions, please don’t hesitate to get in touch.
Thank you,
Rory
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