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Question

Billed for £16, Signed up for £12!

  • September 24, 2023
  • 6 replies
  • 73 views

Russ Hewitt
Community Member

I took out this contract for my son and picked a £12 per month contract, yet I've just been billed for £16!

I definitely read it right, and it was 100% £12, ID mobile can you please advise as I'm thinking of cancelling this contract as I feel I've been duped.

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6 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • 3069 replies
  • September 24, 2023

What does the bill show? It could be prorated billing.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • September 26, 2023

Hi @Russ Hewitt 

 

I’d recommend double checking the bill, does this show exactly what was spent where?

 

What dates show as the monthly billing period? Is this 30 days or more?

 

Tom


Lauren
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • October 6, 2023

Hi @Galmpton 

We’ve just removed the mobile number from your post. In future please don’t post any personal details including mobile numbers, addresses, bank details etc.

Did you purchase your SIM via iD mobile direct or another retailer such as via Mobiles.co.uk?

-Lauren


  • New
 Contributor
  • 2 replies
  • October 6, 2023

I wish I could remember, but thank you for your reply and at the time Huawei UK were undertaking a repair for me so I have a huge number of emails from Mobiles UK, which I assumed were from Huawei. So, I will go through all of those and keep my fingers crossed. Thank you again.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • October 9, 2023

Hi @Galmpton,

Please let us know if you require further assistance and we would be happy to help.

 

Kash


  • New
 Contributor
  • 2 replies
  • October 9, 2023

Thank you.