billed from EE despite cancelling

Hi I keep getting charged from id but I  gave you a pack code from them and  so I’m charged from  EE  and ID

I keep getting charged from EE even though I gave you a pack code from them so I’m being charged twice from ID and EE

Hello @Pamela Key,

What date did you submit the PAC code to us and what date were you given for the switch?

If you submitted the PAC code we confirm what date we’ll be bringing the number over on.

Your EE Contract would be cancelled once the number switches over to us.

Mohammed

Why do I still keep getting billed from EE 

do you have the EE number I had

Hey @Pamela Key,

As above, when the number switches over to iD Mobile that’s when the number would be cancelled.

If you log into the iD app/account, it’ll show the number that’s active on the account.

If you still need help checking this, let us know and we’ll check this for you.

Mohammed