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billing

  • September 27, 2023
  • 7 replies
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Nettie2012
Active Contributor

My monthly bill is £55.99 and I’ve just looked and they are taking £98 out of my bank from billing dates 26 Aug 2023 to 17 Oct 2023 ?? Last payment I had that they took out was in July 

Best answer by andewhite

Nettie2012 wrote:

Why are they not billing me monthly ?? How do I get hold of ID mobile is there an email ?? Starting to regret moving from 02 to ID mobile as you just cannot get hold of anyone 

Okay @Nettie2012, posting in this forum will be the slowest way of talking to iD staff.
For timely assistance with your iD account perhaps try one of the following:-

  • iD Live Chat
  • Facebook Messenger
  • X (Twitter) DM

The agents work until 8pm on weekdays. 

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7 replies

Nettie2012
Active Contributor
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  • 8 replies
  • September 27, 2023

Why are they not billing me monthly ?? How do I get hold of ID mobile is there an email ?? Starting to regret moving from 02 to ID mobile as you just cannot get hold of anyone 


andewhite
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  • September 27, 2023
Nettie2012 wrote:

Why are they not billing me monthly ?? How do I get hold of ID mobile is there an email ?? Starting to regret moving from 02 to ID mobile as you just cannot get hold of anyone 

Okay @Nettie2012, posting in this forum will be the slowest way of talking to iD staff.
For timely assistance with your iD account perhaps try one of the following:-

  • iD Live Chat
  • Facebook Messenger
  • X (Twitter) DM

The agents work until 8pm on weekdays. 


Nettie2012
Active Contributor
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  • 8 replies
  • September 27, 2023

Live chat doesn’t work ??


Nettie2012
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  • September 27, 2023

I’ve sent a message on fb through messenger 


Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • September 29, 2023

Hi @Nettie2012 

 

The billing period would typically be 30 days, a 30 day period would be your normal billing amount.

 

The billing period between 26/08 to 17/10 is 52 days, hence the bigger bill.

 

This is typically a result of a change in direct debit date.

 

https://www.idmobile.co.uk/directdebit

 

Tom


Nettie2012
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  • September 29, 2023

Thank you 


Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • October 2, 2023

Hi @Nettie2012 

 

Let us or the team on Facebook know if you need assistance with anything else.

 

Tom