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Question

Billing problems

  • June 15, 2019
  • 1 reply
  • 134 views
daniiiiiv
Bronze
 Contributor
Hello,

Hoping one of the ID staff can see this ASAP because i'll need my phone tonight.
I have been locked out of my account. This is because i updated my direct debit but it seems ID did not process this properly and as such they could not take payment (for whatever reason).

I made a payment today as soon as i got the message but it seems my account is a bit confused and is having one of those days. LOL not sure how i can pay the outstanding balance of £0.00

Regards,
daniiiiiv

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    1 reply

    Phil H
    iD Mobile Employee
    • Phil H
    • iD Mobile Employee
    • 411 replies
    • June 17, 2019

    Hi daniiiiiv,

    Did you get this sorted yet?
    Did you make the payment on the app or via phone?


    Phil

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


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