Skip to main content
Question

broken sim


Anna Maria
Community Member

Hello

ive received my phone and sim but the sim doesn’t seem to be registering. Any advice please?

This topic has been closed for replies.

3 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12408 replies
  • July 24, 2023

Is this happening in one location, or wherever you’re trying to use your new phone and SIM?

You can get a replacement SIM in-store from any branch of Currys, or use the online iD live chat service to ask for a replacement @Anna Maria.

 


mitts
Active Contributor
  • Active Contributor
  • 37 replies
  • July 24, 2023
Anna Maria wrote:

Hello

ive received my phone and sim but the sim doesn’t seem to be registering. Any advice please?

My best advice is leave ID while your in the cooling off period, It is just issue after issue with them, The service is that rubbish I paid my contract off after 3 months as I could not bear the rubbish service any longer, you will not  get the signal or data speeds you was “quoted”


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • July 26, 2023
Anna Maria wrote:

Hello

ive received my phone and sim but the sim doesn’t seem to be registering. Any advice please?

Hey @Anna Maria,

Did you purchase via Currys or via iD Mobile directly?

I saw recently a customer had purchased via Currys Click & Collect but they had not closed down the order correctly so this did not submit the connection.

Mohammed