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Question

Bundle purchased showing on account no credit on sim

  • December 19, 2023
  • 1 reply
  • 25 views
C
Community Member

I have purchased a £20 bundle and this shows on my account. But when I try to make a voice call it says no credit available and the data will not connect. I have done all of the usual things like restarting and taking out sim nothing works. The bundle was purchased over 12 hours ago

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    1 reply

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8484 replies
    • December 19, 2023

    Hi @chrisp1952 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

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