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Question

call charged


FDT
Community Member
  • Community Member

I have unlimited calls

Yet I called a 0118 903 xxx number and got charged?

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3 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12167 replies
  • September 8, 2023

Perhaps the iD Mobile billing system has confused the Reading area code 0118 with a 118 telephone directory service. It might be a lot of faff, but you should be due a refund @FDT.  


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • 2846 replies
  • September 8, 2023

Either that or @FDT missed the zero when dialling and dialled 118903 by mistake. Does the charge on your bill show the number as 0118 903 xxx or 118 903?


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • September 11, 2023

Hi @FDT,

Welcome to the Community!

Please can you please confirm what @WelshPaul advised and we can provide further information.

Once you confirm, we can PM you if required.

Kash