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Question

Call forward when unreachable

  • January 25, 2021
  • 5 replies
  • 100 views

  • Active Contributor
  • 7 replies

Does your service support call forwarding when my phone is switched off (unreachable)?

Do you support the use of the *61* codes to achieve this?

This topic has been closed for replies.

5 replies

Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • January 28, 2021

As far as I’m aware we do @daryah.

 

Which handset is it you’e using? if yo let us know, we’ll try guiding you through it.

 

Will


  • Author
  • Active Contributor
  • 7 replies
  • January 28, 2021

I have an iphone but currently have a bigger problem.

I ordered on 20th Jan (8 days ago) and received an email saying my order (115401318) was stuck and sales had to call me. I have not received any call or SIM and have no way of contacting you outside of this channel.

So, please help...


Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • February 1, 2021

Hi @daryah,

Have you been able to contact us via our Live Chat Team here? They should be able to get you through to our Sales Team.

In regards to call forwarding on iPhones, this should work as normal and settings can be found here.

Ryan


  • Author
  • Active Contributor
  • 7 replies
  • February 6, 2021

The Live Chat has been unavailable every time I have tried it.


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • February 7, 2021

Hello @daryah,

What times are you trying to access this?

Our Live Chat Team are available between: 

9am - 8pm Monday to Friday,

and 9am - 6pm Saturday, Sunday and bank holidays.

Try this link:

https://www.idmobile.co.uk/live-chat

 

Mohammed