I turned call forwarding on during the problems on Friday 1st December 2023 & now it won’t turn off or change to an alternative number.
looks to be an issue within ID.
even ##21# won’t cancel it, I get
error performing request
unknown error
I contacted support on Sunday who said id get an answer within 48hrs. So far no response from ID.
any suggestions?
Best answer by Chris-net
I turned call forwarding on during the problems on Friday 1st December 2023 & now it won’t turn off or change to an alternative number.
looks to be an issue within ID.
even ##21# won’t cancel it, I get
error performing request
unknown error
I contacted support on Sunday who said id get an answer within 48hrs. So far no response from ID.
any suggestions?
Either ##21# eventually worked after an hour or the support ticket I was promised was created after the support chat has finally been fulfilled.
how could it work if my phone is off, broken, sim removed if it was reliant on the phone making that decision on dn I’m kind call?
in the olden days it was common to use gsm codes you would bash in to get the network to do things for you. We were used to using them on the pstn, to remotely control an answering machine or to make changes on corporate phone systems. The toggle in the menu effectively does the same task without having to remember the correct codes and sequencing.
http://www.geckobeach.com/cellular/secrets/gsmcodes.php
+26Have you tried a NETWORK RESET on your device, followed by an attempt to cancel call forwarding?
Is there a setting in the Phone app on your handset to toggle call forwarding ON/OFF?
+25Hi
Call forwarding is typically a setting enabled/disabled in the device itself, not in our systems, have you tried the above suggested from
Tom
I turned call forwarding on during the problems on Friday 1st December 2023 & now it won’t turn off or change to an alternative number.
looks to be an issue within ID.
even ##21# won’t cancel it, I get
error performing request
unknown error
I contacted support on Sunday who said id get an answer within 48hrs. So far no response from ID.
any suggestions?
Either ##21# eventually worked after an hour or the support ticket I was promised was created after the support chat has finally been fulfilled.
how could it work if my phone is off, broken, sim removed if it was reliant on the phone making that decision on dn I’m kind call?
in the olden days it was common to use gsm codes you would bash in to get the network to do things for you. We were used to using them on the pstn, to remotely control an answering machine or to make changes on corporate phone systems. The toggle in the menu effectively does the same task without having to remember the correct codes and sequencing.
http://www.geckobeach.com/cellular/secrets/gsmcodes.php
+26Either ##21# eventually worked after an hour or the support ticket I was promised was created after the support chat has finally been fulfilled.
how could it work if my phone is off, broken, sim removed if it was reliant on the phone making that decision on dn I’m kind call?
in the olden days it was common to use gsm codes you would bash in to get the network to do things for you. We were used to using them on the pstn, to remotely control an answering machine or to make changes on corporate phone systems. The toggle in the menu effectively does the same task without having to remember the correct codes and sequencing.
http://www.geckobeach.com/cellular/secrets/gsmcodes.php
Maybe if signal reception is marginal, when you try toggle the call forwarding option on your handset it fails.
Wondering if the Three UK mobile network works with the GSM codes, which presumably started life on 1G and 2G GSM networks. Without a 2G network infrastructure, perhaps things work differently.
Either ##21# eventually worked after an hour or the support ticket I was promised was created after the support chat has finally been fulfilled.
how could it work if my phone is off, broken, sim removed if it was reliant on the phone making that decision on dn I’m kind call?
in the olden days it was common to use gsm codes you would bash in to get the network to do things for you. We were used to using them on the pstn, to remotely control an answering machine or to make changes on corporate phone systems. The toggle in the menu effectively does the same task without having to remember the correct codes and sequencing.
http://www.geckobeach.com/cellular/secrets/gsmcodes.php
Maybe if signal reception is marginal, when you try toggle the call forwarding option on your handset it fails.
Wondering if the Three UK mobile network works with the GSM codes, which presumably started life on 1G and 2G GSM networks. Without a 2G network infrastructure, perhaps things work differently.
I had & have 4 bars of signal.
I also tried with WiFi calling enabled/disabled.
yes the gsm codes work.
sadly
not sure where you got that impression from.
I had tried all those things later on the 1st day through to the Sunday which did not work.
The gsm code, ##21#, is what actually worked
you can try the codes yourself
+25Hi
Okay, so even though it was mentioned in your original post that “##21#” didn’t work, it did eventually work?
Tom
Hi
Okay, so even though it was mentioned in your original post that “##21#” didn’t work, it did eventually work?
Tom
if you look at my second post my first sentence explains all.
+24Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
Hi
my issue is resolved.
doing
##21#
fixed the issue
Create a new topic and ask a question to the iD Community.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
